"Hey Bret, if I want to transfer someone, do I press the transfer button?"
"Hey Bret, what's the difference between mute and hold?"
"Hey Bret, if this person's account has already been canceled, can I cancel it again?"
[pointing at the phone and mouthing silently] "Hey Bret, this lady sounds like she wants to kill me. What should I do?!?"
I figure that with this record, I really have no pride to maintain. So, I brought my Happiness Book to work on. With all my down time, I was getting unhealthily good at Sudoku anyway.
"Hey Bret, do you like this page? It has lots of my favorite flowers on it."